Customers Contacted in Menasha to Let Water Run
Due to extremely low weather temperatures and the depth of frost in the ground we have experienced some frozen services in the City of Menasha. Menasha Utilities has contacted 180 customers to make a request to run water by letter several months prior; more recently by phone; or in person. Those that have been contacted by Menasha Utilities were asked to run a constant flow about a pencil size in diameter to help to prevent a service from freezing. Those customers that have been contacted, and are following the directions, will have their bills adjusted to their average usage. If other customers are choosing to run their water for precautionary or preventative purposes this is acceptable given a water service lateral is the customer responsibility however bills will not be adjusted by the Utility.