Customer Services

Menasha Utilities is your locally owned and operated utility located just down the street. It is easy to contact people with the utility. We are here to serve you, our customers!

Our office is located at:
321 Milwaukee Street
Menasha, WI 54952

The lobby is open Monday through Friday, 7:30 a.m. - 4:00 pm.

Phone: 920-967-3400
Fax: 920-967-3441

For electrical problems such as a power outage, flickering lights, downed power lines, or other problems related to electrical power service to your home or business, call the Menasha Electric Department at 920-967-5190 anytime.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Menasha Water Plant at 920-967-3450 anytime.

For billing questions, service connections/disconnections, or any other need, call our Customer Service Department at 920-967-3402, 920-967-3403, or 920-967-3406 during regular business hours.

Diggers Hotline - (800) 242-8511

When you are planning projects that require any digging, there may be underground utilities that could be affected. Please plan ahead and call Diggers Hotline before you dig to have utilities located and marked.

Rates, Rules, and Records

Menasha Utilities has copies of our electric and water service rates available for your reference. These rates and rules have been authorized by the Public Service Commission of Wisconsin and govern our accounting and operating procedures.

We notify customers whenever the rates change. Concise records of the actual electric consumption (or actual degree-day adjusted electric consumption) for each billing period during the prior 12 months (or the actual number of months that the customer has lived at that location if less than 12 months) are available by contacting our office at 920-967-3400.