Bill Payment Options
We have several convenient methods for you to pay your electric and water bill.
Pay by Mail
Please use the convenient envelopes that accompany each month's utility bill. Or if you'd like, enclose payment with your own stamped envelope and mail to the utility address provided at the top of the bill.
Pay in Person
Payments can be made in person by cash, check, or pin based debit card during normal business hours of 7:30 am - 4:00 pm at our office located at 321 Milwaukee Street.
After business hours, payments can be dropped off in the night deposit box located by the front door of the utility office, or in the convenient drive-up box located in the north end of the parking lot.
With Online Bill Payment you can manage your account in a way that's simple, efficient and suited to your needs - 24 hours a day, seven days a week. This service allows you to view your account history and pay your utility bill through our web site. All you have to do to take advantage of Online Bill Payment is click here and sign up (fees apply).
Payment by Phone
Phone 1-877-885-7968 (fees apply)
Other Payment Locations
As an additional convenience, Menasha Utilities has a number of payment locations around the community:
- Anchor Bank
- US Bank Menasha
- Piggly Wiggly (drop box only)
- Lakeview Credit Union
Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, call our Customer Service Department at 967-3403, or just download the Direct Payment Plan form and return it to us.
The automatic payment plan will help you in several ways:
The automatic payment plan is dependable, flexible, convenient and easy.
- Saves you time because there are fewer checks to write.
- Helps meet your commitment in a convenient and timely manner - even if you are on vacation or out of town.
- Maintains good credit - your payment is always on time and there are not lost or misplaced statements.
- Saves postage.
- Easy to sign up for, easy to cancel.
For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. In fact, there are those right here in our community who cannot afford the energy to meet their basic needs.
For those who cannot afford such an expense, this can lead to difficult decisions about how to allocate their limited resources. Our local Energy Assistance Program is designed to help income-qualifying households cover their energy costs and reduce the financial burden they face.
If you believe you or someone you know may qualify, we encourage you to establish your income eligibility through the Wisconsin Home Energy Assistance Program (WHEAP). To learn more about the WHEAP application process, customers in Winnebago County and Outagamie County should contact Energy Services Inc. at 800-506-5596 and Calumet County customers should contact the Calumet County Energy Assistance Program at 849-1400. If approved for WHEAP, you will receive more information about your eligibility for our Energy Assistance Program at that time.
Our Energy Assistance Program is funded with the portion of Public Benefits dollars specifically set aside for income-qualifying individuals and families.
You can also contact one of the agencies listed below for further assistance on agencies and programs that may provide financial assistance or financial counseling.
- Energy Services Inc.
1475 Opportunity Way, Menasha, WI 54952
1475 Opportunity Way, Menasha, WI 54952
- Salvation Army
130 E. North Street, Appleton, WI 54911
Most of us have higher electric bills during the summer and winter months and lower bills in the spring and fall. These fluctuations can make budgeting for your utility bill difficult. Many Menasha Utilities customers have already elected to take advantage of this budgeting program.
Our budget billing program allows you to even out your energy costs over the course of a year through a fixed payment each month. With this payment plan, you will not experience high bill surprises in the months you use the most electricity and your budget is easier to manage.
Call our Customer Service Department at 967-3402 or 967-3403 to discuss whether budget billing is right for you.
Equal monthly payments will be based on the estimated consumption and estimated applicable rates for the twelve months subsequent to the establishment of the plan. The amount of payments is subject to change at six-month intervals in order to reflect current circumstances.
If a customer is unable to pay an outstanding bill in full, service will not be discontinued if the customer pays a reasonable amount of the outstanding bill and agrees to pay a reasonable portion of the remaining outstanding balance in installments until the bill is paid (not to exceed six months).
The Public Service Commission of Wisconsin has detailed rules specifying the factors to be considered in determining reasonableness, provisions which must be included in any deferred payment agreement, the utility's right to disconnect if a deferred payment agreement is not fulfilled, the application of all payments under such an agreement, and the customer's rights in the event that a deferred payment agreement acceptable to him or her cannot be reached.
Please contact our office if you need more detailed information regarding Deferred Payment.
The utility has on file a form which you can use to advise us of special circumstances which should be considered in the event disconnection procedures are commenced, i.e., the presence of elderly persons or infants or the use of life sustaining equipment.
This form may also be used if you would like us to contact a specific third party, agency or individual prior to the taking of any disconnection action. This form may be obtained by visiting or calling our office.
If you have questions about your bill, other utility matters, or have received a service disconnection otice, please call us first. If you are behind on your bill, our staff will attempt to work with you on a payment plan.
If you are not satisfied with our explanation or the payment arrangement, please call the Public Service Commission at (800) 225-7729. Service will not be shut off while the PSC reviews the dispute. After its review, the PSC will contact you and attempt to reach an agreement that is acceptable to all parties.