Bill Payment Options

We have several convenient methods for you to pay your utility bill.

Pay Online or by Telephone*Customer making a payment

Pay online, at

To pay by phone, call 1-877-885-7968. Please have your bill available so you can provide your account number.

*Convenience fee applies for both online payments and phone payments.

MyMeter App

You can now access your Menasha Utilities account using the MyMeter App! Set alerts, pay your bill, track and compare usage on the go. Click here for more information.


Caution when using alternative payment sites!  There are companies such as which encourage our customers to pay through their websites. We will receive the payment, however Menasha Utilities is NOT affiliated with those companies.  Submitting payment through one of these alternative websites can cause delay in your payment reaching us which could result in late fees.  (This does NOT pertain to making payment through your banking institution).

Automatic Payment

Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, go to and sign up. You can also get a form in our office or download the Direct Payment Plan form and return it to us.

Some advantages to using direct automatic payment are:

  • Helps avoid late or missed payments
  • No need to write checks
  • No postage costs
  • Transfers funds safely, securely and directly from your account

When enrolled in this convenient service, you will continue to receive a statement each month detailing the amount to be debited from your savings or checking account on the due date.

Pay by Mail

Payment can be sent to:

Menasha Utilities
PO Box 340
Menasha, WI  54952-0340

Please include the top stub of the bill to ensure that your account is properly credited.

Pay in Person

During normal business hours (Monday – Friday, 7:30 am – 4:00 pm) customers can make payments at our office, located at 321 Milwaukee Street, Menasha.  Payments can be made with cash, check, money order/cashier's check, credit or debit card.

After business hours, payments can be dropped off in the drive-up night deposit box located in the parking lot at our office.