COVID-19 Coronavirus UPDATE - Residential & Commercial

As your locally-owned utility. our employees and customers are our most valuable asset.  In order to continue to provide safe, efficient and reliable service to our customers, we will continue to put employee and customer safety first.  To limit the community spread of the COVID-19 virus while maintaining the resources needed to run our operations, we are taking the following steps to continue to serve our customers and respond to outages as we implement the following changes:

  • The utility office will be closed to walk-in traffic until further notice.  We encourage you to communicate with us via email or telephone.
  • We have many payment options available.  You can pay your bill online, by phone, outside drop box at the office or Piggly Wiggly, Direct Payment Plan, or by mail.
  • We are following the guidelines recommended by the Centers for Disease Control (CDC) for personal hygiene and have increased disinfection methods and frequency in cleaning of all high touch areas.

Employees will be practicing social distancing and workgroup separation to conduct essential services, in addition to following cleaning and disinfection guidelines recommended by the CDC.  All critical essential services to our customers continue to be maintained during this time.  Menasha Utilities is working with the City of Menasha Health Dept and continuously working to monitor and contain the COVID-19 situation and implement state and federal orders.

The Wisconsin Home Energy Assistance Program (WHEAP) has made changes to operations and income guidelines in response to the COVID-19 crisis.  Applications are now being taken over the phone and through the mail in lieu of in-person appointments and income verification is changing from 3 months to 1 month.  This is being done to expedite assistance to those in need.  More information can be found on the WHEAP website and updated income guidelines are listed below.

Income Guidelines for the 2019-2020 Home Energy Plus Program Year

60 percent of state median income guidelines


SIZE               INCOME                     INCOME


1                  $ 2,389.42                 $28,673             

2                  $ 3,124.67                 $37,496

3                  $ 3,859.83                 $46,318

4                  $ 4,595.08                 $55,141

5                  $ 5,330.33                 $63,964

6                  $ 6,065.50                 $72,786

7                  $ 6,203.33                 $74,440

8                  $ 6,341.25                 $76,095

There are other agencies with assistance programs available to help with utility bills and expenses.  This list is not all-inclusive, however is a good place to begin.

Energy Service, Inc.  (800) 506-5596 OR (920) 729-1433

LEAVEN  (920) 738-9635

FISC  (920) 886-1000

Emergency Shelter of the Fox Valley  (920) 734-9192

Forward Services  (800) 771-8420

United Way Helpline 211 OR visit the website

Commercial Customers

Through this economic downfall triggered by the spread of COVID-19 and the mandatory closure of many businesses across the Country, it is not only important to think of our personal health and financing, but also our business health an financing. In an attempt to advocate for the community and businesses, it is the City's and Utility's goal to keep our businesses informed by providing available resources.

Through a link on the City of Menasha Health Department website,  you can access information pertaining to small businesses.  The City's Community Development Department will continue to maintain and update this site for commercial customers.