End of Moratorium & Agency Assistance Information

The Public Service Commission of Wisconsin (PSC) has elected NOT to extend the moratorium on residential disconnection due to non-payment.  The moratorium will expire on April 15, 2021. If you have a past due balance, please contact Menasha Utilities right away to discuss your account status and payment options to avoid disconnection of services. Click here for more information on the end of the moratorium and an extensive listing of agencies who have assistance available to help with rent, mortgage, utilities and other necessities.   

As your locally-owned utility. our employees and customers are our most valuable asset.  In order to continue to provide safe, efficient and reliable service to our customers, we will continue to put employee and customer safety first.  To limit the community spread of the COVID-19 virus while maintaining the resources needed to run our operations, we are taking the following steps to continue to serve our customers and respond to outages as we implement the following changes:

  • The utility office has reopened.  We are also available via email or telephone.
  • We are following the guidelines recommended by the Centers for Disease Control (CDC) for personal hygiene and have increased disinfection methods and frequency in cleaning of all high touch areas.

Employees will continue to wear masks and practice social distancing in addition to following cleaning and disinfection guidelines recommended by the CDC. Menasha Utilities is working with the City of Menasha Health Dept and continuously working to monitor and contain the COVID-19 situation and implement state and federal orders.

The Wisconsin Home Energy Assistance Program (WHEAP) has made changes to operations and income guidelines in response to the COVID-19 crisis.  Applications are now being taken over the phone and through the mail in lieu of in-person appointments and income verification is changing from 3 months to 1 month.  This is being done to expedite assistance to those in need.  More information can be found on the WHEAP website and updated income guidelines are listed below.

Income Guidelines for the 2020-2021 Home Energy Plus Program Year (9/1/2020 through 9/30/2021)

60 percent of state median income guidelines


SIZE               INCOME                     INCOME


1                  $ 2,490.08                 $29,881             

2                  $ 3,256.33                 $39,076

3                  $ 4,022.50                 $48,270

4                  $ 4,788.67                 $57,464

5                  $ 5,554.83                 $66,658

6                  $ 6,321.00                 $75,852

7                  $ 6,464.67                 $77,576

8                  $ 6,608.33                 $79,300



Commercial Customers

Through this economic downfall triggered by the spread of COVID-19 and the mandatory closure of many businesses across the Country, it is not only important to think of our personal health and financing, but also our business health an financing. In an attempt to advocate for the community and businesses, it is the City's and Utility's goal to keep our businesses informed by providing available resources.

Through a link on the City of Menasha Health Department website,  you can access information pertaining to small businesses.  The City's Community Development Department will continue to maintain and update this site for commercial customers.