Water Service Verification & Lead Service Replacement Program

Over the next several months, Menasha Utilities Water Department will be mailing postcards to customers whose water service pipe material has not yet been documented.  The appointment will take approximately 5 minutes and we will need access to your water meter, usually located in your basement.  If you receive this postcard, please contact the Water Distribution Department at (920) 967-3431 between 7:00am to 3:00pm Monday through Friday.  For more information, visit the Water Department page.


New Lead Service Replacement Program

Menasha Utilities received approval to offer a financial assistance program to help its customers pay for the cost of replacing their lead services.  The Utility and City will reimburse homeowners 2/3 of the cost to replace their portion of the lead service to the home up to $2,000.  The customer can pay the balance or may be eligible for a loan to be repaid over 5 years at 0% interest. The financial assistance is capped at the main contractor price.